Frequently Asked Questions




It’s important to us that both exhibitors and visitors alike feel comfortable in attending The Baby to Toddler Show.  We have been working hard to ensure we can hold our event with several measures to keep our attendees safe and secure.  Working together with our venue, the government, and the events industry, we have introduced a series of important operational changes as part of our new Safer BTTS Plan, a guide to delivering our events in the current situation. The key elements are outlined below.

We are also working very closely with the ICC who are committed to delivering events under rigorous health and safety measures. You can read their measures on the ICC website

Before you book your tickets, we ask that you read this information, which we hope will give you peace of mind ahead of your visit.  Please also make sure everyone in your group is aware of these measures and the steps they need to take to gain entrance to the show.


Should you have any questions please contact our team directly via email at .


Physical Distancing

Social distancing will be managed in line with the latest government advice. This will be based upon Government social distancing guidance.  We will continue to monitor this and will keep our communications up to date in the lead up to the event.
A new crowd management protocol will be put in place to ensure all areas of the venue are safe, in line with the latest government guidance.

Specialist social distance marshals will assist with the management of visitor flow.


Visitor Arrival

Temperature check will be a condition of visitor entry. Any person displaying a high temperature (and potentially the party they are with) will not be granted access to the venue.  If you feel unwell, please do not attend the event.

Advance ticket registrations: All visitors will need to register for their ticket in advance.  This will enable us to minimise queuing and contact on arrival through the use of enhanced technology scanners which will facilitate seamless and contactless access upon entry and exit.

At this stage we plan to administer staggered visitor session times (but this may change closer to the time, depending on government and health advice).  This will enable evenly spread attendance, minimising queuing to provide a safer and more seamless experience.  We will advise all ticket holders prior to the show if this is necessary, offering various timeslots for them to attend.

Track and Trace: All visitors and exhibitors will be scanned in and out of the event, and contact details will be kept securely for 21 days to support contact tracing in line with government and local authority guidance.


Floor Plan

Managed exhibitor numbers to optimise exhibitor to visitor ratio.

Clear signage and controlled visitor traffic will help everyone keep a safe distance.

Wider aisles to enable social distance and to enhance the visitor experience.


Cleaning and Hygiene

Enhanced overnight cleaning: the venue will be fully cleaned regularly and electrostatic equipment (fogging) will be used to enhance the overnight cleaning regime of enclosed spaces.

An enhanced cleaning regime during show open periods, with extra attention given to high-frequency touch points such as toilets, feeding and changing rooms, door handles and hand-rails.

Food and beverage retail services will be provided in line with the latest government guidance.


Personal Hygiene

Hand sanitisers will be provided throughout the Show.

Hygiene reminders to regularly wash hands, and refrain from personal greetings (a handshake or a hug) will be in place throughout the venue.

Face coverings are not mandatory but advised, in line with government guidance and should be supplied by the attendee.

Safer Payments: contactless payments will be encouraged throughout via card or phone, with an email receipt wherever possible.



The  show website, social media and emails will supply exhibitors and visitors with the most up to date information regarding health guidelines in place at the show.

Exhibitor manual will include specific details of what our exhibitors need to execute for the enhanced safety and hygiene measures.

Event signage will be displayed prominently regarding recommended guidelines eg. Social distancing and personal hygiene.

Public address during the show regarding physical distance and the importance of handwashing and sanitising hands.


Please note the above information is subject to change as the situation and government advice develops so please ensure you take note of changes announced in our emails.



When is the Baby to Toddler Show?

Friday 8 – Sunday 10 October 2021

Where is the Baby to Toddler Show?

ICC Sydney Darling Harbour

What time does the show open?

9.30am – 4pm each day*

*  We are constantly reviewing Covid Safe guidelines and will update the website and notify all pre-registered visitors of any changes that may be required

How do I get to the venue?

To find the easiest way to get to the venue please head to our visit page.

Is there car parking available?

There is car parking available at the ICC, see more information on their website.

Where is the Baby to Toddler Show?

At the ICC Sydney, Darling Harbour


Where do I register for my free ticket to The Baby to Toddler Show?

You can register here for your free ticket

When does the Free Ticket offer end?

Free tickets will be available until 11:59pm on 7 October 2021.  Register for your free ticket here.

Can I swap names on my ticket/give my ticket to someone else?

No, tickets are not transferable as all attendees must be pre-registered. Please Contact Lup, our ticketing agency to cancel your ticket if you are unable to attend.

Are children free to attend the show?

Yes, Children 15 and under are free to attend however they MUST have a registered ticket.

Are concession tickets available?

There are no discounts on tickets at the door.

My ticket says it is unregistered, what does this mean?

An unregistered ticket means that there is no name or contact details attached to that ticket. You will still be allowed entry into the show, however you won’t be able enter the competitions around the show, or sign up to mailing lists with exhibitors by scanning your ticket – as there won’t be any details against your ticket.

Can I buy tickets at the door?

Tickets will be available to purchase at the door for $20. Save $ and register for your free ticket here.

Can the tickets be scanned at the door from my phone?

Yes. If you have a cracked screen, please print a ticket at home or see the box office for assistance.

Can I swap my tickets for another day?

Yes, your ticket is valid for entry to the show on any one day.  If you want to attend the show on more than one day please register for another free ticket.

*please note due to the ever changing health and safety guidelines entry time may change.

Are companion cards accepted?

Yes, someone with a valid companion card accompanying a guest, will be given free entry.

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